Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services offered through rojalbets.com for the product variant marketed as Roja Bet (together "Roja Bet", "we", "us", "our"). By accessing or using any betting, casino or related services on rojalbets.com you agree to be bound by these Terms. These Terms are effective from 20 January 2026 and replace all earlier versions applicable to Roja Bet.

Roja Bet is operated offshore by Media Entertainment N.V., a company registered in Curaçao and licensed under sub-license 5536/JAZ issued via Curaçao Interactive Licensing N.V. For users accessing rojalbets.com from the United Kingdom, the services are provided on an offshore, non-UK-licensed basis. We are not licensed by the UK Gambling Commission, are not connected to GamStop, and UK-specific protections such as IBAS dispute resolution do not apply. You must ensure it is lawful for you to use our services in your local jurisdiction before opening an account or placing any bet.

Definitions

For the purposes of these Terms, the following definitions apply. Where the context requires, words in the singular include the plural and vice versa.

Operator: Media Entertainment N.V., a Curaçao company operating the online gambling services available via rojalbets.com for Roja Bet, together with any payment-processing partners such as New World Times Enterprises Ltd acting on its behalf.
Site: The website and mobile versions of rojalbets.com, as well as any related subdomains or applications through which the Roja Bet product is made available.
Services: All gambling and related services made available on the Site, including sports betting, virtual sports, casino games, live casino, promotions, and any ancillary services such as account management and customer support.
User or Player: Any natural person who accesses the Site, opens an account, or uses the Services, including residents of the United Kingdom who choose to gamble offshore via rojalbets.com.
Account: A registered user profile created on the Site which allows a Player to deposit funds, place bets, participate in promotions, and request withdrawals in accordance with these Terms.
Bet or Wager: Any stake of real-money or bonus funds placed on an event, game, or outcome offered within the Services, including sports bets, casino spins, table game wagers, and any equivalent stake.
Bonus: Any funds, free bets, free spins, cashback, or other promotional value credited to an Account which is not directly withdrawable and is subject to specific conditions, including wagering requirements and time limits.
Promotion: Any offer advertised on the Site (such as a welcome bonus, reload offer, tournament, or loyalty reward) which provides added value subject to additional terms and conditions.
Real-Money Balance: The portion of your Account balance consisting of deposits and unlocked winnings which are not subject to wagering requirements and may, subject to these Terms, be withdrawn.
Bonus Balance: The portion of your Account balance consisting of Bonuses and related winnings that remain subject to wagering requirements or other restrictions and may be forfeited in certain circumstances.
Payment Method: Any method of payment accepted by the Operator from time to time, such as bank cards, e-wallets, bank transfers, or cryptocurrencies, that you use to deposit or withdraw funds.
KYC ("Know Your Customer"): Identity verification and due diligence procedures carried out by the Operator, including the collection and verification of personal documents and information.
AML: Anti-money laundering and counter-terrorist financing laws, regulations, and internal controls applicable to the Operator.
UK Resident: A Player who is ordinarily resident or domiciled in the United Kingdom and uses the Services as offshore gambling, acknowledging that the Operator is not UK-licensed.

Account Registration

Eligibility and Age Verification

Minimum age: You may only open an Account and use the Services if you are at least 18 years old or the higher minimum legal gambling age in your jurisdiction of residence. By registering, you confirm that you meet this requirement.
Jurisdictional responsibility: You are solely responsible for ensuring that accessing and using offshore gambling services at rojalbets.com is lawful under the laws of your country or territory. This includes UK Residents, who must understand that Roja Bet operates under a Curaçao licence and outside the UK regulatory framework.
One account per person: You may register only one Account with Roja Bet for Roja Bet. Duplicate, shared, or third-party Accounts may be closed, and balances may be frozen pending investigation.

Registration Process and KYC

Accurate information: When creating an Account, you must provide complete and accurate information, including your full name, date of birth, country of residence, and contact details. You must promptly update this information if it changes.
Email and contact verification: We may require you to verify your email address, phone number, or other contact details before allowing full use of the Services. Unverified Accounts may be restricted or suspended.
Identity verification: To comply with AML and responsible gambling obligations, we may at any time request KYC documentation, including but not limited to a copy of your passport or ID card, proof of address, and proof of ownership of your Payment Method. Until verification is complete, deposits, betting, or withdrawals may be limited.
Source of funds checks: We may request evidence of the origin of your funds (for example, payslips, bank statements, or other documents) and may suspend or close your Account if satisfactory evidence is not provided.
Refusal or closure: We may refuse to open an Account, or close or suspend an existing Account, at our reasonable discretion, including where we suspect underage gambling, identity fraud, AML concerns, problem gambling, or breach of these Terms.

Account Security and Responsibility

Login credentials: You are responsible for keeping your username, password, and any other security details confidential. You must not share your Account with any other person or allow others to access the Services using your credentials.
Unauthorised access: You must notify us as soon as reasonably possible if you suspect that your Account has been compromised. Until we receive such notice and have had reasonable time to act, you remain responsible for all activity on your Account.
Account misuse: Using another person's Payment Method without their permission, opening Accounts on their behalf, or engaging in chargebacks or payment fraud is strictly prohibited and may result in closure of your Account and forfeiture of funds.

Betting & Gameplay Rules

Placing Bets and Game Participation

Offer and acceptance: Bets are offered via the Site's interface. A Bet is considered accepted only once it has been processed and confirmed by our servers and appears in your betting or game history. If no confirmation appears, the Bet is not deemed accepted.
Minimum and maximum stakes: Each market or game has minimum and maximum bet limits determined by us or by our game providers. Attempted stakes outside these limits may be rejected or adjusted automatically.
Game rules: Each casino game, live casino table, or sports market is governed by its own specific rules as displayed on or accessible from the Site. By placing a Bet, you agree to be bound by those specific rules in addition to these Terms.
Time of placement: For sports and event betting, Bets must generally be placed before the start of the event. In-play betting is offered where explicitly indicated, and in such cases the Bet is accepted at the odds and time recorded by our systems.

Errors, Voids, and Cancellations

Obvious errors: If a Bet is accepted at clearly incorrect odds, lines, or markets due to a technical or human error (for example, odds materially misaligned with the market), we may declare the Bet void or settle it at the correct odds that should reasonably have applied.
Incorrect results: If a Bet is erroneously settled (for example, based on an incorrect result or mis-graded event), we may re-settle the Bet using the official result. Any overpayments may be deducted from your Account balance, and any underpayments will be credited.
System failures: In the event of a system or communication failure that interrupts a game or prevents a Bet from being recorded or settled correctly, our logs will determine whether the Bet stands, is voided, or is rolled back to the last undisputed state. We are not responsible for failures of your own equipment, internet connection, or software.
Player-requested cancellations: Once a Bet has been accepted, you generally cannot cancel it. Any exception will be at our sole discretion and may be subject to conditions.

Fair Play and Conduct (Including Live Casino and Chat)

No collusion or cheating: You must not engage in any form of collusion, match-fixing, chip-dumping, advantage play that exploits technical flaws, use of bots or automated systems, or any other behaviour that provides an unfair advantage.
Prohibited conduct in chat: Where chat functions are available (for example, in live casino), you must not send messages that are abusive, threatening, defamatory, hateful, racist, sexist, or otherwise offensive; advertise other services; or attempt to solicit or share personal contact details. We may monitor and moderate chats and may mute or suspend users at our discretion.
Responsible gambling: Betting should be for entertainment only and never with funds you cannot afford to lose. As an offshore operator, we are not connected to GamStop. UK Residents must be aware that any self-exclusion registered with GamStop will not automatically apply to their Account at rojalbets.com. We encourage you to use any in-account limit tools we provide and to seek independent support if gambling is causing harm.
Consequences of breach: If we reasonably suspect cheating, collusion, or other serious breach, we may suspend or close your Account, void or withhold Bets, and report matters to relevant authorities where appropriate.

Bonus Terms

General Bonus Conditions

Promotional terms: Each Bonus or Promotion (including those marketed to Roja Bet players) is subject to these general Bonus Terms and any specific conditions published on the Site for that Promotion. In case of conflict, the specific promotional conditions prevail.
Eligibility: Bonuses may be limited to certain Players (for example, new Players, particular countries, or specific payment methods). We may exclude individual Accounts or groups of Accounts from Promotions where we reasonably suspect abuse or where regulatory considerations apply.
Bonus crediting: Bonuses, free bets, or free spins will be credited to your Account only once the qualifying criteria (such as minimum deposit or Bet) are met and recorded by our systems. We are not obliged to award a Bonus where technical or configuration errors occurred.

Wagering Requirements and Restrictions

Wagering requirements: Unless otherwise stated in the specific Promotion, Bonuses and any associated winnings are subject to wagering requirements before they may be converted into withdrawable funds. The required number of times you must wager the Bonus (and, where applicable, the deposit) will be specified in the promotional description.
Game contribution: Different games may contribute differently to wagering requirements. For example, some slots may contribute 100%, while table games or live casino may contribute a lower percentage or be excluded. The applicable contribution structure will be set out in the Promotion details or in our general bonus rules.
Time limits and expiry: Bonuses and free spins are typically subject to a time limit from the moment of crediting. If the wagering requirement is not met within the specified timeframe, the remaining Bonus and associated winnings may be removed from your Account.
Maximum bet and irregular play: We may impose maximum bet limits while a Bonus is active. Placing Bets above the allowed maximum, using strategies such as low-risk wagering, or delaying game rounds may be considered bonus abuse and can result in forfeiture of the Bonus and associated winnings.

Prohibited Actions and Combining Promotions

Bonus abuse: Opening multiple Accounts, coordinating with other Players, or exploiting obvious errors or loopholes in bonus rules is prohibited. We may cancel Bonuses, void winnings, and close Accounts in cases of suspected abuse.
Combining Promotions: Unless explicitly permitted, Promotions may not be combined. Where a conflict arises between multiple Bonuses, we may determine which Bonus applies or cancel one or more Bonuses to protect the integrity of the Promotion.
Withdrawal prior to completion: If you request a withdrawal of Real-Money Balance while a Bonus still has outstanding wagering requirements, we may at our discretion cancel the active Bonus and associated winnings before processing the withdrawal, unless stated otherwise in the specific Promotion terms.

Payments & Withdrawals

Deposits

Accepted methods: We offer various Payment Methods such as bank cards, e-wallets, bank transfers, and cryptocurrencies, subject to availability for your country and Account. Specific options may change over time.
Name on payment method: You must deposit only using Payment Methods held in your own name. Using third-party Payment Methods without their explicit consent is prohibited and may result in investigation and Account closure.
Deposit limits and fees: Minimum and maximum deposit amounts are displayed on the deposit page. Some Payment Methods or intermediaries may apply their own fees or currency conversion charges, which are your responsibility.
Payment processing entities: In some cases, deposits for Roja Bet may be processed by affiliated entities such as New World Times Enterprises Ltd in Cyprus or similar processors; this may appear as the merchant on your bank statement.

Withdrawals

General rules: You may request withdrawals of your Real-Money Balance subject to meeting any applicable wagering requirements, completion of KYC and AML checks, and adherence to these Terms.
Method and destination: Where possible, withdrawals will be processed via the same Payment Method you used to deposit. We may require you to select an alternative method where the original method does not support withdrawals or where regulatory or security reasons apply.
Processing times: We aim to process withdrawal requests within a reasonable period after approval. Actual receipt times depend on the Payment Method, and we are not responsible for delays caused by banks, payment processors, or blockchain networks.
Verification and limits: We may withhold or limit withdrawals until KYC and AML checks are fully satisfied. We may impose daily, weekly, or monthly withdrawal limits and may process large withdrawals in instalments.

Funds Security and Offshore Risk

Non-segregated funds: As a Curaçao-licensed, offshore operator, we are not subject to UK rules requiring strict segregation of customer funds. Player balances are not held in a separate trust account and may be at risk in the event of our insolvency or other financial difficulties.
No UK compensation scheme: Deposits made to rojalbets.com for Roja Bet are not covered by any UK statutory compensation scheme. By using the Services, you accept this additional risk as compared with gambling with a UK-licensed operator.

Refunds, Voids, and Chargebacks

Void bets and game malfunctions: Where a Bet is voided due to an error or game malfunction, your stake will typically be returned to your Real-Money Balance. In some cases, we may re-settle the Bet using the corrected outcome.
Bonus-related refunds: Stakes made with Bonus funds will be handled according to the relevant Promotion rules. Where a Bonus Bet is voided, the stake may be returned to your Bonus Balance rather than your Real-Money Balance.
Chargebacks: Initiating a chargeback or dispute with your payment provider without first attempting to resolve the matter with us may result in suspension or closure of your Account, and we may recover any associated costs from your balance.

Limitation of Liability

Our Obligations

Fairness and game integrity: We aim to provide fair and transparent gambling Services. Casino games and random number generation are provided by reputable third-party providers that apply standard industry practices for randomness and fairness.
Information accuracy: We take reasonable care to ensure that information such as event details, odds, and game rules displayed on the Site is accurate. However, minor inaccuracies or delays may occur and do not, by themselves, give rise to liability beyond correcting or voiding affected Bets.

Exclusions and Limitations

Technical and external failures: We are not liable for any loss or damage arising from failures of your equipment, internet connection, software, or from any third-party communication network. In the event of a system failure on our side, our liability is limited to re-crediting the amount of any unresolved stake or Bet that was directly affected.
Indirect losses: To the maximum extent permitted by applicable law, we are not liable for indirect or consequential losses, including loss of profits, business, data, or goodwill, arising from your use of the Site or Services.
Liability cap: Subject to non-excludable statutory rights, our total aggregate liability to you for any single incident or series of related incidents shall not exceed the higher of: (a) the amount you staked in the relevant Bet or game, or (b) your net deposits on the Site during the thirty (30) days preceding the incident giving rise to the claim.
Offshore regulatory limitations: As an offshore operator licensed in Curaçao and not by the UK Gambling Commission, we are not subject to many UK-specific protections, and you do not have access to UK-approved dispute resolution bodies such as IBAS for claims relating to our Services.
Non-excludable rights: Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, nor does it prejudice any rights that cannot be excluded under applicable consumer protection laws in your country of residence.

Intellectual Property Rights

Ownership: All content on the Site, including software, code, graphics, logos, trademarks, text, game titles, and layouts (together "Content") is owned by or licensed to the Operator and is protected by copyright, trademark, and other intellectual property laws.
Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site and Content solely for personal, non-commercial use in accordance with these Terms.
Prohibited uses: You may not copy, reproduce, distribute, transmit, publicly display, modify, reverse engineer, decompile, or create derivative works from any part of the Site or Content without our prior written consent, except where such activity is expressly permitted by mandatory law.
Third-party rights: Certain games, logos, or trade names are the property of third-party providers and may only be used as part of the Services. Nothing in these Terms grants you rights in such third-party intellectual property.

Privacy & Data Protection

Privacy policy: Your use of the Site and Services is also governed by our privacy policy, as published on rojalbets.com and updated from time to time. That policy explains in detail how we collect, use, store, and share your personal data.
Data processing: We act as a data controller in respect of your personal data. We collect and process data for purposes including Account management, provision of gambling services, KYC and AML checks, responsible gambling monitoring, and compliance with legal obligations.
Cross-border transfers: Because the Operator is established in Curaçao and uses service providers in other jurisdictions (including Cyprus), your personal data may be transferred and processed outside the UK and European Economic Area. By using the Services, you acknowledge these international transfers, which will be carried out in accordance with applicable data protection laws.
Player rights: Subject to applicable law, you may have rights such as access, rectification, restriction, or deletion of your personal data, and the right to object to certain processing. Details on how to exercise these rights are set out in the privacy policy.

Changes to Terms

Right to amend: We may amend these Terms at any time to reflect changes in our Services, regulatory requirements, best practices, or technical developments, including changes relevant to Players accessing rojalbets.com as Roja Bet.
Notification: Where changes are material, we will take reasonable steps to notify you, for example by displaying a notice or banner on the Site, updating the "last updated" date, and/or sending an email notification to the address registered to your Account where available.
Effective date of changes: Updated Terms will take effect from the date indicated in the notice or banner and will apply to all subsequent use of the Services. Continued use of the Site after the effective date constitutes your acceptance of the revised Terms.
Disagreement with changes: If you do not agree with the updated Terms, you must stop using the Services, close your Account, and, where possible, request withdrawal of any remaining Real-Money Balance before the changes take effect, subject to these Terms.

Termination & Suspension

Our Right to Suspend or Close Your Account

Breach or suspected breach: We may suspend or close your Account if we reasonably believe that you have breached these Terms, engaged in fraud, collusion, money laundering, bonus abuse, or any other improper activity.
Regulatory and risk-based actions: We may suspend or restrict your Account to comply with AML obligations, sanctions requirements, requests from authorities, or where we identify heightened risk (including problem gambling indicators).
Dormant accounts: We may classify Accounts as dormant after a period of prolonged inactivity and apply reasonable administrative rules as set out in our general policies, which may include fees or eventual closure, subject to applicable law.

Player-Initiated Closure and Self-Exclusion

Voluntary closure: You may request closure of your Account at any time by contacting us through the Site's support channels. Subject to ongoing investigations or legal obligations, we will process your request and, where permitted, return any remaining Real-Money Balance.
Self-exclusion and limits: We may provide tools such as deposit limits, loss limits, session time limits, or self-exclusion features. These apply only within rojalbets.com and do not extend to other operators. UK Residents must note that we are not part of GamStop, and any self-exclusion registered with GamStop will not automatically block access to rojalbets.com.

Consequences of Termination

Balance on closure: On closure of your Account, your Real-Money Balance will generally be returned to you via an available Payment Method, subject to KYC checks, outstanding investigations, and applicable law. Bonus funds and associated winnings may be forfeited.
Withholding of funds: Where we reasonably suspect fraud, money laundering, other criminal activity, or serious breach of these Terms, we may freeze or withhold funds pending investigation and, if necessary, report matters to relevant authorities.
Survival of terms: Provisions relating to intellectual property, limitation of liability, governing law and jurisdiction, and any other clauses which by their nature should survive termination shall continue to apply after your Account is closed.

Governing Law & Jurisdiction

Applicable law: These Terms and your use of the Services are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws that may apply in your country of residence.
Primary jurisdiction: Any dispute arising out of or in connection with these Terms, your Account, or the Services shall, subject to the complaint and escalation process below, be subject to the jurisdiction of the competent courts of Curaçao.
Consumer rights: Nothing in this section affects rights that you may have under mandatory laws of your country of residence which cannot be lawfully excluded. However, you acknowledge that Roja Bet is not licensed by the UK Gambling Commission and that UK-specific statutory gambling protections and ADR schemes (such as IBAS) do not apply.

Complaints and Dispute Resolution

Internal complaint procedure: If you have a complaint, you should first contact our customer support via the Site's support channels, providing full details of the issue. We will investigate and respond within a reasonable timeframe.
Escalation to regulator: If you are dissatisfied with our final response and your complaint relates to our Curaçao licence, you may contact the Curaçao licensing helpdesk at helpdesk@curacaolicensing.com. This is an offshore regulatory channel and not a UK-approved alternative dispute resolution body; response times and outcomes are beyond our direct control.
Other legal remedies: You remain free to pursue other legal remedies available under applicable law. However, cross-border enforcement against an offshore operator may be complex and subject to local and Curaçao procedural rules.

Contact Information

Customer Support

Website: The primary access point for Roja Bet is https://rojalbets.com, where you can access your Account and, where available, in-site support tools.
Support channels: As of 2026, specific email addresses or telephone numbers dedicated to Roja Bet are not publicly specified. Please use any live chat, in-account messaging, or help sections made available within your rojalbets.com Account for day-to-day support and account queries.

Operator and Regulatory Contacts

Operator: Media Entertainment N.V., registered in Curaçao. A full street address and company registration number are not specified in the provided data and may be updated on rojalbets.com as they become publicly available.
Payment Processor: Certain payments for Roja Bet may be processed by New World Times Enterprises Ltd or similar entities in Cyprus. Specific office addresses are not specified in the provided data.
Regulatory complaints (Curaçao): For complaints relating specifically to licensing and regulatory matters under Curaçao law, you may contact the Curaçao licensing helpdesk at helpdesk@curacaolicensing.com, referencing Media Entertainment N.V. and licence 5536/JAZ.

Important notice for UK Residents: By using rojalbets.com as Roja Bet, you acknowledge that you are gambling with an offshore operator licensed in Curaçao, not in the UK. You do not benefit from UK Gambling Commission protections, GamStop exclusion, or UK-approved ADR bodies. You should consider carefully whether offshore gambling is appropriate for you and seek independent advice if needed.