Responsible Gaming

At Roja Bet on rojalbets.com, responsible gaming means treating online betting as entertainment, not a way to earn income. You should only play with money you can afford to lose and only when it does not interfere with your personal, family, or financial responsibilities. We encourage you to observe your habits, expand your awareness of the risks, and reflect regularly on whether gambling is still under control.

Roja Bet is operated by Media Entertainment N.V., a company licensed in Curaçao under sublicense number 5536/JAZ. The brand does not hold a licence from the UK Gambling Commission, which means UK players using rojalbets.com are playing with an offshore operator and do not benefit from UK-specific protections such as GamStop or IBAS. Despite this, Roja Bet adopts responsible gaming measures to help you stay in control and provides support if your gambling stops being enjoyable.

Risk Awareness

Problem gambling can develop gradually and may be difficult to notice in yourself. To protect yourself, it is important to observe your behaviour, expand your understanding of warning signs, and reflect honestly on how gambling affects your life.

Common Warning Signs

• Preoccupation: Frequently thinking about betting, planning the next session, or reliving past wins and losses when you should be focusing on work, study, or family.
• Chasing losses: Increasing your stakes or playing longer than planned in an attempt to win back money you have already lost.
• Loss of control: Finding it difficult to stop playing, even when you have reached your limit, are tired, or know you should log out.
• Financial pressure: Using money needed for rent, bills, food, or borrowing to gamble (loans, credit cards, friends, or family).
• Secrecy and guilt: Hiding your gambling from others, deleting browser history, or feeling ashamed or anxious after playing.
• Impact on daily life: Neglecting work, studies, social life, or hobbies because of time spent gambling, or experiencing sleep problems, stress, or irritability linked to betting.

Self-Assessment Checklist

Use the following quick questions to reflect on your gambling. Answer "yes" or "no" to each statement:

• Do you often spend more time or money gambling on rojalbets.com than you originally planned?
• Do you gamble to escape worries, stress, loneliness, or low mood?
• Have you ever lied to friends or family about how much you gamble or how much you have lost?
• Have you borrowed money, sold possessions, or delayed paying bills in order to keep gambling?
• Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
• Have your gambling activities caused problems at work, at school, or in your relationships?
• Do you feel that gambling has stopped being "fun" but you find it hard to stop?

If you answered "yes" to one or more of these questions, we strongly encourage you to slow down, use the limits and self-exclusion tools described below, and contact a professional support service such as GamCare or Gambling Therapy for confidential help.

Limits & Tools

On rojalbets.com, Roja Bet provides several tools to help you observe your play, expand your control over how much you spend, and reflect before you continue gambling. These tools are designed to support safer gambling but do not replace your personal responsibility to play within your means.

Deposit Limits (Daily, Weekly, Monthly)

Setting a deposit limit helps you decide in advance how much you can afford to spend. Once a limit is in place, you will not be able to deposit more than that amount during the selected period.

1. Log in: Sign in to your account on rojalbets.com.
2. Go to "My Account": Click on your profile icon or username and select "My Account" or "Profile".
3. Open "Responsible Gaming": Choose the section labelled "Responsible Gaming" or "Player Limits".
4. Select "Deposit Limits": You will see options to set daily, weekly, and monthly limits.
5. Enter your limits: For each period you wish to control, type the maximum amount (for example: £20 per day, £50 per week, £150 per month). Choose figures that are comfortably affordable after essential expenses.
6. Confirm: Click "Save" or "Confirm". Lowering limits normally takes effect immediately; increasing limits, where permitted, will only apply after a cooling-off period (for example 24 hours) and may require you to confirm the change again.

Regional compliance note: Although Roja Bet is licensed in Curaçao rather than by the UK Gambling Commission, it voluntarily offers deposit limit tools aligned with UK best practice. However, player fund protection standards may differ from UK-regulated operators.

Time Limits and Session Timers

To avoid losing track of time, you can use session timers or reality-check notifications:

• Enable session reminders: In the "Responsible Gaming" section of your account, choose "Session Timer" or "Reality Check" and select how often you want a pop-up reminder (for example every 30, 60, or 120 minutes).
• Review your play: The reminder will show how long you have been logged in and may include your net result for the session. Use this prompt to reflect on whether to stop, withdraw, or continue.
• Automatic logout (where available): You may be able to enable an automatic logout after a set period, forcing a break before you can log in again.

Short Breaks ("Time-Out" for 24 - 72 Hours)

If you feel you need a short pause from gambling, you can request a temporary break (time-out):

1. Access Time-Out: Log in, visit "My Account" > "Responsible Gaming", and select "Time-Out" or "Short Break".
2. Choose the duration: Select a break period, typically 24 hours, 48 hours, or 72 hours. Choose the longest period you believe you need to regain control.
3. Confirm your request: Read the information about the effects of a time-out and click "Confirm". Once applied, you will not be able to place bets or use the casino during the selected period.
4. During the break: You will normally remain able to contact customer support and, where technically possible, request withdrawals of any available cash balance, but you cannot cancel the time-out or resume play early.

After the time-out expires, your account will usually be reactivated automatically. If you find yourself repeatedly using short breaks, we strongly recommend considering a longer self-exclusion and contacting a professional support service.

Self-Exclusion

Self-exclusion is a stronger measure for players who recognise that gambling has become harmful or difficult to control. It involves blocking access to your account for a minimum agreed period, during which you cannot gamble. This tool helps you move from merely observing risk to actively expanding your protection and reflecting on long-term changes.

How to Request Self-Exclusion

1. Log in to your account: Visit rojalbets.com and sign in.
2. Navigate to the self-exclusion section: Go to "My Account" > "Responsible Gaming" and select "Self-Exclusion". If you cannot find this option, contact support via live chat or email and explicitly request self-exclusion.
3. Choose the exclusion period: Select the duration that best matches your needs, for example:
   • 6 months (minimum recommended period)
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent closure)
4. Confirm your decision: You may be asked to tick a box confirming that you understand self-exclusion cannot be reversed during the chosen period and that any attempt to open new accounts is a breach of the agreement.
5. Receive confirmation: Once processed, you will receive on-screen and/or email confirmation that your account has been self-excluded.

Consequences of Self-Exclusion

• Login blocked: You will not be able to log in to your existing account on rojalbets.com for the duration of the self-exclusion. Any attempt to create a new account may result in closure if detected.
• No gambling access: You will be prevented from placing bets or using casino games. Marketing communications from Roja Bet should be stopped as soon as reasonably possible.
• Withdrawals and refunds: Any remaining real-money balance may usually be withdrawn by contacting customer support, subject to standard verification and anti-money laundering checks. Wagers already settled, and losses already incurred, are not refundable. Bonus funds or unfinished bonuses may be cancelled.
• Irreversibility during period: Self-exclusion cannot generally be reduced or cancelled until the exclusion period has fully expired. After expiry, a cooling-off and reactivation process may apply.

Important UK note: rojalbets.com, operated by Media Entertainment N.V. under Curaçao licence 5536/JAZ, is not part of the UK-wide GamStop scheme. Registering with GamStop (see below) will not automatically block access to your Roja Bet account. If you are a UK resident, you should both self-exclude on rojalbets.com and register with GamStop to maximise protection, and consider using blocking software such as Gamban or BetBlocker.

If you need help choosing the right measure, please contact our support team or speak to an independent professional service such as GamCare or Gambling Therapy before deciding.

Support Resources

Problem gambling is a health and wellbeing issue. External, independent support is often essential. The services listed below provide confidential, non-judgmental advice to help you observe harmful patterns, expand your coping strategies, and reflect on sustainable change.

Local Support for UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles), 24 hours a day, 7 days a week. Trained advisers offer confidential telephone and live chat support in English.
• GamCare Online Services: Visit www.gamcare.org.uk for live chat, email support, self-help resources, and moderated forums for people affected by gambling.
• NHS Gambling Services: The NHS provides free specialist treatment for problem gambling in England and parts of the UK. See www.nhs.uk or contact your GP to request a referral.
• Big Deal (for young people and families): Information and advice for young people affected by gambling: www.bigdeal.org.uk.

International Support Organisations

National and Cross-Border Self-Exclusion Schemes

• UK - GamStop: UK residents can register for free at www.gamstop.co.uk to self-exclude from UKGC-licensed online gambling websites. Roja Bet on rojalbets.com is not UKGC-licensed and not part of GamStop, so you must also use our internal self-exclusion tools and blocking software.
• Spain - RGIAJ: Spanish residents can register in the national self-exclusion registry managed by the Dirección General de Ordenación del Juego (DGOJ/RGIAJ). See www.ordenacionjuego.es for information.
• Other countries: Many jurisdictions provide local self-exclusion schemes. Check your national gambling authority's website for official registers and support services.

Blocking and Filtering Software

• Gamban: A paid application that blocks access to most gambling websites and apps on your devices. See www.gamban.com.
• BetBlocker: A free tool that allows you to block access to gambling sites on multiple devices. See www.betblocker.org.
• Device-level controls: Many internet providers and mobile operating systems offer parental and content filters that can also restrict access to gambling content.

Family and Affected Others

• GamCare Family & Friends: Resources and support for people affected by someone else's gambling, including a dedicated forum and live chat.
• GamAnon (Gamblers Anonymous Family Groups): Support groups for partners, family, and friends of people with gambling problems. See www.gamanon.org.uk.

Confidentiality note: Support services listed here generally operate confidentially and independently from Roja Bet. Contacting them will not affect your legal position with rojalbets.com or Media Entertainment N.V., and we will not know that you have sought help unless you choose to tell us.

Help for Family

Gambling problems rarely affect only the person who plays. Family members, partners, and friends often experience stress, financial pressure, and emotional harm. If someone you care about is gambling on rojalbets.com or elsewhere, you can observe changes in their behaviour, expand your understanding of addiction, and reflect on the safest way to support them.

Talking to Someone About Their Gambling

• Choose the right moment: Find a calm, private time to speak, when neither of you is angry, tired, or in the middle of an argument.
• Use "I" statements: Focus on how their gambling affects you (for example, "I feel worried when...") rather than accusing them ("You always..." or "You never...").
• Be supportive, not confrontational: Emphasise that you care about them and want to help, rather than control or punish them.
• Set clear boundaries: Be honest about what you can and cannot accept (for example, not lending money or covering debts) and stick to those boundaries.

Encouraging Professional Help

• Suggest confidential services: Encourage them to contact the National Gambling Helpline (0808 8020 133), GamCare, Gambling Therapy, or local NHS services.
• Offer practical support: You might offer to sit with them while they call a helpline, attend an appointment, or complete an online self-assessment.
• Consider therapy: A qualified psychotherapist or counsellor with experience in addiction can help address underlying issues such as anxiety, depression, or trauma.

Support for You as a Family Member

• Family support groups: Join forums or chats such as the GamCare family and friends forum, or GamAnon support meetings, where you can talk to others in similar situations.
• Look after your own wellbeing: Seek support from your GP or a therapist if you feel overwhelmed. Protect your own finances (separate accounts, secure passwords, monitoring of joint bills) and consider taking independent legal or financial advice if necessary.

Operator's Commitment

Roja Bet, operated by Media Entertainment N.V. under Curaçao licence 5536/JAZ, recognises the risks associated with gambling and commits to measures that help players observe potential harm, expand their access to protective tools, and reflect on their gambling behaviour. While we are not regulated by the UK Gambling Commission, we voluntarily implement many practices consistent with recognised international standards.

Internal Risk Checks and Behaviour Monitoring

• Behavioural analysis: We may monitor gameplay patterns (for example, very long sessions, frequent deposits in a short period, or repeated attempts to deposit after declines) to identify potential signs of problematic gambling.
• Affordability and verification: Where required to comply with anti-money laundering or responsible gaming policies, we may request additional information (such as source of funds) before allowing further deposits or higher limits.
• Warning messages and nudges: We display reality-check messages, reminders of time spent and amounts wagered, and clear links to limits and self-exclusion tools.
• Age verification: We do not permit gambling by anyone under 18 and may carry out identity checks to confirm age. Accounts suspected of being used by minors will be closed.

When We May Contact You Proactively

Our support team may proactively contact you if we detect patterns suggesting heightened risk. This may include, for example:

• Unusually high or rapidly increasing deposits relative to your previous history.
• Very long or continuous play sessions without breaks.
• Repeated use of limit increases shortly after they become available.
• Multiple failed deposit attempts or signs of financial distress.

In such cases, we may:

• Ask you to reflect on your gambling and consider setting or lowering limits.
• Provide information about self-exclusion and external support services.
• Apply temporary restrictions on your account (for example, suspending deposits or betting) while we review the situation and ensure you understand available tools.

Please note that, because rojalbets.com is an offshore site licensed in Curaçao, there is currently no access to UK alternative dispute resolution services such as IBAS and no requirement to segregate player funds at the level mandated by the UKGC. You should take this into account when deciding whether to gamble and how much to deposit.

Updates

Roja Bet may modify its responsible gaming tools, procedures, or contact details to comply with applicable regulations in Curaçao, to align more closely with UK best practice, or to improve player protection. We encourage you to observe any updates, expand your understanding of new features, and reflect on whether you should adjust your own limits or behaviour in response.

How We Notify You of Changes

• Website notifications: Important updates may be highlighted via banners, pop-up notices, or messages in the "Responsible Gaming" or "Terms and Conditions" sections on rojalbets.com.
• Email communication: Where appropriate and where you have provided consent, we may send emails describing material changes to responsible gaming tools or our policies.
• Account messages: We may use in-account messaging to inform you about new limits, self-exclusion options, or improvements to our support processes.

Data currency notice: Corporate and licensing information for Media Entertainment N.V. and rojalbets.com is accurate to the best of our knowledge as of late 2025. Regulatory frameworks and best practices continue to evolve, particularly for UK players using offshore sites, and you should always consult current official sources if you require legal certainty.

Last page update: 20 January 2026.

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, or want to request self-exclusion or additional support, you can contact our dedicated team. These channels are intended to help you observe your situation, expand the options available to you, and reflect on safer choices.

Responsible Gaming Contact Details

• Email (Responsible Gaming): responsiblegaming@rojalbets.com
• Email (General Support): support@rojalbets.com
• Telephone (Responsible Gaming assistance): +44 20 0000 0000 (international call charges may apply; hours of operation and any changes will be indicated on rojalbets.com).

Feedback and Self-Control Request Form

You can also use the online feedback form available in the "Responsible Gaming" section of your account on rojalbets.com to:

• Request help in setting or lowering deposit and time limits.
• Ask for a temporary time-out or long-term self-exclusion.
• Provide feedback on how Roja Bet can improve its responsible gaming measures for UK players.

Regulatory contact (Curaçao): If you wish to raise a complaint specifically related to the Curaçao licence, you may email the Curaçao Interactive Licensing helpdesk at helpdesk@curacaolicensing.com. Response times and procedures are determined by the regulator and are outside the control of Roja Bet.

Please remember that responsible gaming is a shared responsibility. Roja Bet on rojalbets.com provides tools and information, but only you can decide whether gambling fits within your life, your finances, and your wellbeing.